! We were first time home buyers, that needed a lot of guidance. She helped us navigate the market, all while answering the millions of questions we had in detail. We didn't have the smoothest closing, and she fought to make sure we got the right deal! We also LOVED how she put absolutely no pressure on us to buy, yet informed us when it was time to move quickly due to the market. We will definitely be recommending Susan to all of our friends and family!
Whether bank owned, HUD, short sale or through an REO auction, she was knowledgeable and well prepared and always represented us professionally. In addition, she represented my son in the purchase of his personal residence, which became a very involved purchase of a short sale, as well as the sale of our home and purchase of a new build. I feel that her personal organizational and communication skills and personal integrity are rare in the field of real estate. We have always felt she has our best interest at heart and would, without hesitation, recommend her to others.
Susan Roberts handled the entire process for me. I had some challenges in finding the perfect home/condo as I am disabled and required some specifics in my home search. Susan helped me navigate through the search and also helped me to secure great financing, as well as to make certain all inspections took place in a seamless manner. She was extremely detailed in her paperwork from the beginning through the closing. Susan has a very keen understanding of the entire process. I feel that I was very fortunate to have Susan handle my purchase in its entirety thus making the purchase of my very first home a very positive experience.
We began in September, and the closing on our last property was held on December 30th. Eleven houses in four months is a great job by anyone’s measure. You went above and beyond normal listing services on several occasions and kept me abreast of all activity. Your suggestions for small improvements to several of the houses were spot on and helped them move quickly. Having worked as a broker and auctioneer in the real estate industry for over 26 years, I have worked with countless agents and brokers all over the country and your professionalism and knowledge of your area is on par with the best of them. Please feel free to use me as a reference in the future. Even though we have never met face to face, I feel like I have a friend in Indianapolis. Your handling of the listings, the showings, the sales, and especially the closings was flawless. Living in Alabama and selling houses in Indiana was a challenge at best, but you made the process as smooth as I think it could be.
When we started, we had no idea what we wanted, but our buyer agent helps us figure out the pros and cons of all our options. Our agent went the extra mile willing to put in the extra effort to answer our questions, to make sure we were happy with our decisions, and educated about the market and local area.